Shipping policy

Processing Times:

Custom Orders- Custom orders are made in the order they are received. Processing times will vary depending on the current wait list. Feel free to e-mail us if you're curious about timeframes. We offer a rush service for a non-refundable fee. Wait time can be anywhere from 2-12 weeks until completion. Please e-mail us to check current processing time before placing your order.

Made-To-Order- Are currently on a 3-4 week fabrication/processing timeframe. Please e-mail us if you need more info or to place a rush on your order. All rush orders will be subject to an additional fee.

Ready to Ship- Please allow a processing time of 3-5 business days.

All processing times are BUSINESS DAYS {a typical Monday-Friday workweek}. Although, we often do ship over weekends- those days are not counted in our processing time.

These times are our best estimation on current turnaround. Many times orders are completed and shipped before the projected timeframe.

Shipping Information:

You will receive an e-mail confirmation once your item has prepped for shipment. We print labels and ship IN BULK. Please allow time for USPS to receive your package and scan it in their system. It should not take more than a few days for your tracking link to be updated.

All orders are shipped in a matte black gift box. If sending as a gift, let us know if you'd like a gift message included. We never include any papers in your parcel such as your order receipt in order to remain eco-friendly. Your receipt was e-mailed to you at time of purchase and you're more than welcome to print that, if needed.

Please be sure you have entered your shipping address correctly. We use a shipping service which prints shipment labels EXACTLY as they are entered by you at time of purchase. There is nothing we can do if you have entered the incorrect address once it has shipped. Buyer assumes responsibility that all information is entered correctly.

Domestic Shipping-

All items have YOUR choice of USPS First Class or Priority with tracking.

Priority shipping and express shipping are available for an upgrade. Priority shipping comes with 50$ insurance as well as tracking.

If you would like your package FULLY insured, e-mail us {Within 24hrs after your order is placed} so that we may adjust shipping. We HIGHLY recommend you select priority shipping with insurance. Once your order is completed it leaves our hands and goes to the postal service where it is no longer under our care. To protect your purchase- please purchase insurance.

Due to the hand-made nature of our products, MAC Designs is NOT responsible for any lost and/or stolen packages. Again, we highly recommend you select insured priority shipping. If you have already placed your order and would like to upgrade shipping, please contact us ASAP to adjust charges before it ships.

International Shipping-

All orders shipped internationally are sent USPS First class which includes tracking until it leaves the USA. Beyond leaving America, there is no included tracking available. Please let us know if you would like to purchase additional tracking and/or insurance.

MAC Designs is NOT responsible for any lost and/or stolen packages.